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Versatile Service & Repair

Get started with Versatile Service
1. Log into or create an account.
2. Submit a Repair Request.
3. Receive authorization number.
4. Send equipment to Versatile.
5. Track repair status online.
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Service Department

From flat rate repairs to customized full service maintenance agreements,
Versatile has a service solution that fits your company’s unique needs.

Since 1992 Versatile Mobile Systems has provided high quality service and repair for mobile handheld devices, printers and accessories from the top manufacturers. Our experienced technicians are experts at repairing legacy and current devices from Motorola (Symbol), Intermec, Telxon, and Honeywell (HHP) and many others.
No matter what maintenance strategy you choose, your equipment will receive top-notch care by well trained technicians inside the United States.

  • Get questions answered by technicians working on your hardware.
  • Track your repairs online in real-time so you always know the status of your equipment.
  • Enter service requests and receive RMA numbers in a few minutes.
  • No more waiting, phone calls and guesswork. VersatileMobile.net puts the tools and information at your finger tips.
  • View service history reports and get custom reports to help you fine tune your service experience and projections.
     

Versatile Mobile Systems offers mobile service plans to fit your budget and your operational needs. Our service specialists will work with you to provide the most effective maintenance strategy to keep your mobile devices in the field where they belong.

Versatile Depot
Versatile’s Depot service provides direct support to your end users by handling service requests and immediately dispatching replacement units to the field. This minimizes down time by reducing the need for in-house support.

Spare Pool Management
We’ll maintain a pool of spare devices according to the terms of your maintenance agreement. We offer a range of spares pooling options, with guaranteed turn-around times to match. Choose between same day ground, 2nd day or overnight shipping. Typically spare pools range between 2.5% and 10% of your total fleet. We’ll help you decide how large your spares pool needs to be.

Maintenance Contracts
Choose from a variety of service levels—from cost conscious Flat Rate Repairs to 24 Hour turn-around Depot Spares Pooling. What ever level of service you choose, you will take comfort in knowing that your devices never leave the country; that all of your questions are answered by the technicians actually working on your hardware, and that you can track your repairs online in real-time.

Flat Rate Repairs
If you choose our Flat Rate Repair plan, you’ll receive guaranteed pricing on your repairs. Our Flat Rate turn-around time averages less than five business days. We guarantee turn-around in 10 days or less.

Time & Materials Service
When you need your equipment repaired quickly for a reasonable price, you need Versatile service. We will evaluate your equipment upon receipt and provide a price quote prior to performing any work. You'll have your equipment repaired and returned within days, not weeks and you will be able to track the status of your repair online. All repairs include a 90-day warranty.